As part of our commitment to you, all Katavi Ltd. purchases are backed by our 100% satisfaction guarantee. If you are not satisfied with any of the products you have purchased at Katavi Ltd., you may return the UNUSED Item(s) within 7 days. Please note there is a 20% restocking fee for all unused returns. All refunds are given back to original payment method within 30 days of receipt of unused products. Please understand we do not accept used items for return. Your satisfaction is our top priority. Note: If your order arrived damaged or defective, please bypass the instructions below and contact us at info@katavibeauty.com

Return Instructions- 4 Easy Steps

Before shipping your return we recommend that you review our entire return guidelines below

  1. Obtain your Return Merchandise Authorization number (RMA#). If you can’t locate your number contact email us at marktreger@gmail.com. Please include your order number and a list of the item(s) you’d like to return.
  2. Include all parts, pieces, printed materials, and accessories, along with the product’s original packaging.
  3. If you still have it, please include a copy of your packing slip along with your RMA#.

  4. Mail your return to:

    Katavi Ltd
    747 Promontory Drive West
    Newport Beach, CA 92660

You are responsible for return shipping charges. To ensure that we receive your return, we recommend using a method of shipment with tracking and insurance.

Customers are responsible for return shipment charges.

We are not responsible for return packages that may be lost or damaged in transit. We recommend that you choose a method of shipping with tracking and insurance.

Customers must obtain an RMA# and return their item(s). Returned products are subject to inspection by Katavi staff. All parts, pieces, printed materials, and any original product packaging must be returned. Please do not return empty products. Products must be more than 50% full.

Returns that do not meet the return policy criteria will not qualify for a refund and may be returned to the customer or destroyed upon request. Refund eligibility is determined once your return is received and inspected. We reserve the right to refuse a refund on any return shipment.